Learn all the essentials of ITIL in less than 2 hours
Your free online ITIL v3 training includes 3 online video tutorials and your exclusive download report. This course can help you decide if ITIL certification is for you, learn key terms and the benefits of ITIL, and prepare you to take a role in an ITIL-aligned organisation.
Part 1
In the course introduction you will cover:
- The basics of ITIL
- The business perspective of ITIL
- The core structure of ITIL
- The ITIL certification scheme
It’s a great introduction to this ITIL online training class and helps you to prepare for part 2, where you’ll learn about ITIL in more depth.
Part 2
This part of the course covers:
- The ITIL Service Lifecycle
- Service Strategy, including key processes
- Service Design, including key processes
- Service Transition, including key processes
- Service Operation functions
- Service Operation processes
- Continual Service Improvement
Part 3
The final part of the course covers:
- Putting ITIL to work
- Obstacles and Challenges
- People Factors
- Business Benefits
- Case Studies
- Additional Resources
