Learn all the essentials of ITIL 4 in your lunch hour
Your free online ITIL 4 training includes 5 online video tutorials and your exclusive download report. This course can help you decide if ITIL certification is for you, learn key terms, and prepare you to take a role in an ITIL-aligned organization.
Lesson 1 – introduction to ITIL
In lesson 1 you will learn:
- The history of ITIL
Lesson 2 – service management key concepts
Lesson 2 will:
- Introduce the concept of value and co-creation
- Define an organization
- Define some service management roles
- Define products and services
Lesson 3 – guiding principles and ITIL concepts
Lesson 3 includes:
- The ITIL guiding principles
- The four dimensions of service management
- The Service Value System (SVS)
Lesson 4 – ITIL practices
Lesson 4 will:
- Introduce the concept of a practice
- Introduce the ITIL practices
- Consider one ITIL practice in more detail
Lesson 5 – next steps
Lesson 5 will:
- Help you put ITIL to work
- Explain the ITIL 4 certification scheme
- Introduce complementary areas of research and study
